Making a complaint - Online Form

Sterling Accreditation aims to provide high quality services to its Members and their Customers. 

If you have a complaint about the service or report that you have received we recommend that you initially contact your Energy Assessor to try and resolve the issue. If however your complaint is not resolved using this method or you wish to complain directly to Sterling Accreditation, please either complete the form below, send an email to or you can call us on 0161 727 4303. Your complaint will be fully investigated to ensure that the assessor has completed the assessment to the required standards. Sterling Accreditation would like to point out that the legal statutory rights of the consumer are not affected by this complaints process. This complaints process is provided at no cost to the complainant.

If you would to review the complaints process for Energy Assessors or Retrofit Assessors click relevant link.