TrustMark is a not-for-profit social enterprise established in 2005 in conjunction with Government, industry bodies and consumer protection groups. They continually re-invest in the scheme, working with Scheme Providers and Registered Businesses to improve consumer protection and standards across all sectors.
TrustMark takes pride in continually investing in the scheme, supporting Scheme Providers and Registered Businesses to improve consumer protection and standards across all sectors of work done in and around the home.
When a consumer uses a TrustMark Registered Business, they are engaging an organisation vetted to meet required standards and has committed to improving customer service, technical competence, and trading practices.
TrustMark works with a network of Scheme Providers, such as ourselves, to ensure Registered Businesses adhere to and maintain these standards. To ensure a high quality of craft and trading practices. TrustMark runs a programme of desktop and on-site inspections.
In addition, if a problem does arise, TrustMark offers a range of remedies to give further protection to consumers.
At Sterling Accreditation, we work closely with TrustMark and our TrustMark Registered Businesses to improve work standards and help promote our accredited tradespeople to homeowners. By becoming TrustMark registered, businesses can demonstrate their ongoing commitment to customer service, high standards and continual improvement.
It’s not just another ‘Mark’. Through TrustMark, you have access to:
- TrustMark receives around 40,000 searches to their ‘Find A Tradesperson’ tool every month *Stats based on 2020-2021 search results.
- Becoming Trading Standards Approved, giving your customers even greater confidence in your ability and standards**
- All their partners and exclusive offers for your business
- Government Schemes only available to TrustMark Registered Businesses such as ECO, Sustainable Warmth and Warm Home Discount Scheme
- Financial Protection with their low-cost Escrow service. Protecting you when entering a contract with a consumer
- Offer payment options for your customers
- TrustMark covers over 150 different service types across the entire UK
**Becoming Trading Standards Approved is a common-sense Government initiative to cut red tape and support economic growth through better local regulation. It is one of the most effective ways for local regulators to improve protection and support their business communities.
You know you’re a quality tradesperson but with TrustMark Trading Standards Approved you can make it official.
Rising consumer expectations mean they are seeking higher levels of service and looking for better quality craft. Tradespeople need to ensure that they retain an informed position and meet these changes head-on, delivering better standards of work, customer service and positively changing the face of their industries. This all works towards a future when consumers have confidence in the tradespeople they employ and see that 'rogue' traders are the exception, not the rule.
Becoming Trading Standards Approved with TrustMark is an investment that tells potential customers that not only do you comply with our Government Endorsed Quality but you fully understand fair trading practices and consumer protection is an integral part of how you operate.
Relationship With TrustMark
Feel free to include how long you’ve been a TrustMark Scheme Provider, why you joined and specific information about your organisation related to TrustMark and our Registered Businesses.
Another way to sell your organisation to those currently not registered with you.
What trades you offer through TrustMark.
You can find our TrustMark Registered Businesses here - https://www.trustmark.org.uk/homeowners/find-a-tradesperson
TrustMark provides a high level of assurance, certainty and protection to homeowners looking to have work done in and around their homes. TrustMark Registered Businesses are thoroughly vetted and continually monitored to ensure they meet required standards in technical competence, customer service and trading practices, so homeowners can be sure they’re making the right choice.
Why You Should Use A TrustMark Registered X (Electrician/Builder etc):
We work with TrustMark to give better consumer protection, ensuring you have access to a good standard of work and customer service. When you see a tradesperson displaying the TrustMark logo, you know they have the reassurance of the following:
- A Disputes Resolution Process (Should anything go wrong) - https://www.trustmark.org.uk/homeowners/if-things-go-wrong
- An Escrow Surface, ensuring money is only transferred after agreed percentage of the work
- The tradesperson is visited annually and their trading records checked
- They have agreed to an extensive Code of Conduct & Customer Charter
Join TrustMark today - https://www.trustmark.org.uk/tradespeople/join-through-trustmark
Criteria To Be Eligible/What You Agree to & The Process:
List all the criteria that one must need to meet to be considered for TrustMark Registration:
- Basic DBS Disclosure?
- Insurance?
- Annex A of Framework Operating Requirements
- Assessments?
- CPD?
- TrustMark Framework Operating Requirements - https://www.trustmark.org.uk/docs/default-source/scheme-documents/framework_operating_requirements-v2-5-1-11-21.pdf?sfvrsn=95979507_2
- Code of Conduct - https://www.trustmark.org.uk/docs/default-source/scheme-documents/trustmark-code-of-conduct_version-1_4oct2018.pdf?sfvrsn=56659307_6
- Customer Charter - https://www.trustmark.org.uk/docs/default-source/scheme-documents/trustmark-customer-charter_version-1_4oct2018.pdf?sfvrsn=72629307_10
Who Else Uses TrustMark:
TrustMark is ever-expanding and is endorsed by many trade organisations as the place to go for trustworthy tradespeople such as:
- Age UK
- CTSI
- CIOB
- Citizens Advice Bureau
- Electrical Safety First
- LUHC
- NHIC
Additional Content To Include:
- Any PDFs, downloads etc you have
- What as a Scheme Provider you agree to and your role for improving the industry, net-zero etc going forward
- Help and contact details you offer
- Cost, discounts and any other offers that your member and TrustMark members will get access to
- Divide up content or add a separate page for homeowners and businesses to better tailor messaging and CTAs.
Pages That May Help:
